Robotic Process Automation (RPA) in Healthcare

Robotic Process Automation (RPA) in Healthcare

Implementing RPA in healthcare will save patients and providers time, increase turnaround time, and may eliminate human error. RPA removes employees’ administrative burden and lets them spend more time with patients. Healthcare providers can use RPA to make their systems more efficient and process faster, improving overall patient satisfaction.

Use Cases of RPA in Healthcare

Scheduling Patient Appointments

Patients can schedule their appointments without intervention from hospital employees through RPA. Automation improves appointment turnout and increases the patient experience.

Claim Management

Human errors, fraud, and abuse cost healthcare providers, and RPA eliminates these errors. Eliminating human errors also benefits employee satisfaction.

Compliance with Regulations

With RPA, healthcare providers can track and document every step of each process in structured log files so they can comply with external audits.

Data Entry, Migration, and Extraction

RPA automatically extracts patient data from legacy systems or paper documents and enters the data into modern digital systems. RPA can also migrate data from one system to another.

Benefits of using
RPA in Healthcare:

  • Automatically Monitors Patient Data
  • Increases Appointment Turnaround Time (TAT)
  • Eliminates Human Error
  • Increases Patient Experience
  • Improves Employee Satisfaction
  • Reduces Medical Errors
  • Reduces Costs

Case Study: Monitoring & Reporting Patient Health Data


A leading personalized medical services company in the United States.


Providing personalized healthcare services, the company closely monitors each patient and their daily health condition data to meet their specific needs properly. The health data includes detailed patient recording, diagnosis, treatment prescription drugs, laboratory tests, physiologic monitoring data, hospitalization, and patient insurance. Healthcare provider employees manually monitor and extracts the information of the patient’s data from various systems, migrate them on a spreadsheet and report the result to units. This process of manual tasks takes too much time and causes errors resulting in extra costs.


The company chosed Robusta as their RPA vendor to automate the monitoring of patient conditions from different sources, migrating them to a single database, reporting the result to the relevant unit, and assigning tasks according to the condition of the patient.


Monitoring and reporting the patients’ data end to end with software robots using RPA reduced the time spent on a single patient from 15 minutes to 3 minutes, with 99% accuracy.

As a result of the time saved by automating the process by RPA, the employee can focus more on improving the overall patient experience and business margins.

RPA in Healthcare Robusta Cognitive Automation

What Our Customers Say About Us