RPA In Utilities Industry

Utilities Industry is one of the important industries in which customer satisfaction is of utmost importance. Inconsideration with the multiple operations being conducted each day, possibility of human error increases significantly. RPA, while enabling energy corporations to efficiently manage their operations, it also ensures the increase of the customer experience.

1. AUTOMATION IN HUMAN RESOURCES AND FINANCE PROCESSES

A lot of the processes of the utilities ındustry, including finance and accounting, human resources, supervision and administrative support, being transferred to RPA, enables those processes to be operated efficiently and perfectly. In human resources, it is possible to automatize many processes such as on / off boarding, incentives, training, and payroll processes by transferring them to RPA.
Business processes such as invoicing, expenses, billing, accounting, reporting, property financing which are often being conducted in the field of finance and accounting are processes which acan be automated by RPA.

2. INVOICE DISPUTE

Data concerning the dispute records received from various different systems, being collected by the robots, responds texts addressed to the users are created. With this process which has been transferred to the RPA completely, it is possible to swiftly collect the reasoning for the acceptance and rejection of the disputes.

3. NEW SUBSCRIPTION OPERATIONS

In the utilities industry, new subscription processes are started by applying multiple procedures. In this process, it is observed that the team who are conducting new subscription operations can overlook certain factors and subscriptions which does not meet all the designated criteria are activated as well.
By moving the new subscription processes to RPA, information provided by the user being controlled by the robots in accordance with the designated rules, problems resulting from missing or faulty documents are prevented. With the process automatized by the robots, robots only process the installation request if it meets all the criteria set by the rules and in case of a problem, it is directed to the relevant department, depending on the relevant rule.

4. DUNNING PROCESS AUTOMATION
With transferring the process with which the subscribers are reminded of their unpaid invoices, to the RPA, the process is automatized and significant cost and resource savings are made in this field.

5. CALL CENTRE REPORTS FOR OUTSIDE RESOURCE USAGE
A significant portion of utility corporations are receiving call center services as outside resources. Reporting of these services which are managed by the systems separated from the systems of the institutions, is often possible by day-end reporting. With these outside connections being transferred to RPA, by conducting connections during the day time and without waiting the end of the business days, it is possible to reach the recent reports during the day, without waiting

6. METER READINGS

Meter reading process which is conducted manually by the utility corporations, is being conducted with the possibility of human error. An error made in this phase can result in customer being invoiced lower or higher than the expected invoice. By using RPA during the meter reading process, meter reading for the customer is confirmed by the robots controlling the value of the meter or, in case of an error, it is directed to the relevant department which solves this problem. By using RPA during the meter reading process, load on the meter-reading team of the utility corporation and complaints resulting from false readings are decreased.

7. INTERRUPTION NOTIFICATIONS

It is necessary for utility corporations to conduct their notifications regarding the duration and regions of electrical interruptions, with various platforms such as call centers of establishments and websites. With this process which is automatized by robots, notifications can be made swiftly and without error.

8. CREATING LEGAL DOCUMENTS
Utility corporations are receiving many requests concerning address inquiries, subscription information, from legal institutions such as governorships, ministries etc. It is possible to automatize this process of preparing response text, by transferring it to the RPA.

9. PREPARING REPORTS

There are certain reports which utility corporations have to orderly prepare in certain periods and submit to the institutions such as ERMA. By transferring the report preparation and submission processes to the RPA, it is possible to automatize these processes.

10. PREPARING THE REPORTS FOR FIELD ACTIVITIES
It is possible to report the activities such as opening, closing, maintenance which the field staff are conducting on a Daily basis. By creating momentary and visual reports through RPA, it is ensured that the performance of field staff is closely monitored

11. CREATING AND REPORTING CALL CENTRE SALES DATA
The processes of creating data which is being used with the sales operations conducted via call centers and momentarily processing the data concerning the conducted sales via call centers, are automatized by RPA.