Robusta Privacy and Cookie Policy

 

IMPORTANT: BY USING ROBUSTA COGNITIVE AUTOMATION (“ROBUSTA“, “WE”, “US” OR “OUR”) WEBSITES, SERVICES AND PRODUCTS KNOWN AS ROBUSTA ROBOTIC PROCESS AUTOMATON AND ROBUSTA CHAT-BOT (JOINTLY THE “SERVICE(S)“) YOU (“YOU“) CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT OR THAT IS PROCESSED OR COLLECTED THROUGH THE SERVICES MAY BE PROCESSED BY THE ROBUSTA AND ITS AFFILIATES IN THE MANNER AND FOR THE PURPOSES DESCRIBED IN THE FOLLOWING PRIVACY POLICY.

YOU ARE NOT LEGALLY REQUIRED TO PROVIDE US WITH PERSONAL DATA, HOWEVER, SOME OF THE SERVICES REQUIRE YOU TO DO SO PURSUANT TO THIS PRIVACY POLICY. IN THESE CASES, IF YOU CHOOSE TO WITHHOLD ANY PERSONAL DATA REQUESTED BY ROBUSTA, IT MAY NOT BE POSSIBLE FOR YOU TO ACCESS CERTAIN SERVICES. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS SET FORTH HEREIN, PLEASE DO NOT USE THE SERVICES.

 

We recognize that privacy is important. This policy applies to all of the services, information, tools, features and functionality available on the Services offered by the Company or its affiliated companies and covers how personal data that the Company collects and receives, including in respect of any use of the Services, is treated. If you have any questions about this policy, please feel free to contact us at: info@robusta.ai or please visit www.robusta.ai/contact-us/. Please also read Company’s Term of Use at: https://robusta.ai/wp-content/uploads/2022/12/Robusta-End-User-License-Agreement.pdf which describes the terms under which you use our Services.

• Introduction & Overview
•  Definitions
  • “Personal Data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  • “Cookies” are small pieces of information that are stored by the user’s browser on the user’s computer hard drive which enables the organization to recognize the user’s computer when the user returns to the A Cookie file can contain information such as a user ID that may be used to track the pages you have visited on our site.
  • “Usage Data” is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
  • “User” is the individual using our Service. The User is the subject of Personal Data.
  • “Data Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.
  • “Data Processor” means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.

 

• Introduction

• • Robusta is a digital workforce technology and Robotic Process Automation – RPA & AI solutions innovator. For organizations of all sizes that wish to transform themselves digitally, Robusta provides BPM-centric robotic and cognitive automation products that excel at ease-of-use and efficiency. Our technology provides an alternative to the traditional IT life cycle by enabling business users to rapidly build and execute business processes across multiple systems and applications.
  • This policy has been created to define the ways in which Robusta collects, stores, shares, uses, retains, and protects personal data provided to it.
  • In this policy, “Robusta” refers to Robusta Cognitive Automation B.V.. and its “Affiliates”, which shall mean subsidiaries, parent companies, joint ventures, and other corporate entities under common ownership.
  • This policy describes the types of Personal Data collected by Robusta, the way Robusta uses and protects this information, and to whom it is disclosed.

• Summary

At Robusta, we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our software, products, and services. By using our software, you consent to the practices described in this Privacy Policy.

Below is a limited high-level summary of certain terms herein. Please read this Privacy Policy in its entirety along with the Terms of Use available at: https://robusta.ai/wp-content/uploads/2022/12/Robusta-End-User-License-Agreement.pdf;

• Data Storage and Security. Robusta Cognitive Automation B.V. employs industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We store your data on secure servers located in Amazon AWS Frankfurt, which provides robust data protection features and ensures compliance with GDPR requirements. Please learn more about the compliance of AWS at: https://aws.amazon.com/compliance/
• Collection of Personal Data. In order to provide our Services (defined below), we may automatically collect and record your Personal Data (defined below), provided directly by users through their use of the Services or public information provided by third parties. Users are not obliged to provide it under any mandatory requirement by law.
• How We Use Your Information. We use your Personal Data for purposes such as providing you with, improving and operating the Services, provide technical support, understanding usage trends and user preferences, promotional activities, etc.
• Personal Data is collected and processed by Robusta only upon specific consent of the data subjects, including the consent provided under this policy, unless another legal basis applies
• Cookies and Third-Party Processors. We and our third-party service providers use cookies and third-party tracking technologies as set forth herein
• Robusta may include or offer links to third party products or services that are subject to their own privacy policies
• We do not collect Personal Data regarding as a precondition to using the Services, you must be over 18 years.
• Information Sharing.  We grant access to your Personal Data to our Affiliates, third party service providers, business partners and business affiliates who help Robusta to maintain, support, market or develop products; to satisfy applicable law; to prevent fraud or harm; to enforce agreements; or in the event of a structural change of part or all of our assets.
• Data Integrity. We review our data collection to ensure that the Personal Data we process is accurate, complete and current. However, we depend on you to rectify your Personal Data when necessary.
• Data Subjects’ Rights. At any time, you may contact us and request to exercise your rights in accordance with applicable law and/or technical feasibility.
• Consent to Processing and Transferring of Personal Data. The server on which the Services are hosted or through which the Services are processed may be outside the country of your residence.

1. Method

• • Collection of Personal Data
    • In order to provide and improve our Services, we may collect Personal Data, including the types of information set forth in this Section below. The Personal Data is provided at your volition, and you are not obliged to provide it under any mandatory requirement by the type of Personal Data collected in connection with the Service may vary depending on the activity and may include without limitation:
  • First and last name (or the name you have associated with your device);
  • Telephone number;
  • Transaction identifiers for purchases;
  • Email address used to login the social network;
  • Profile picture;
  • Age and date of birth;
  • Gender;
  • Country;
  • If applicable, physical geolocation and that of the devices you use to access our Services;
  • Language;
  • software and platform used;
  • Incident data;
  • domain names;
  • Pages viewed and the order of those pages;
  • Statistics about your interactions with the Service, the amount of time spent on particular pages, and
  • The date and time of this activity
  • Use of Personal Data
    • Information You Provide. For registration purposes and some of the features of the Services We ask you for Personal Data.
    • Profiling. Robusta uses the Personal Data to create customers profile in Robusta’s database in order to provide relevant services, information, marketing and support of its Services. The Personal Data used to fulfil the specific requests of the customer and to customize the Service to the customer need in the most relevant way.
    • User Communications. When you send email or other communication to the Robusta, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services. If you opt-in to receiving e-mails from Robusta, we may send you push notifications to send you news and updates in respect of the Services. We may also send you newsletters, e- mails and promotional communications, you may opt-out of this service at any time by submitting a request at the following link: info@robusta.ai. In addition, the Personal Data provided to Robusta will allow it to send the customers messages regarding, among other things, updates of information, new products, features and services, special and promotional offers and events of interest.
    • Aggregate and Analytical Data. In an ongoing effort to better understand and serve the customers of the Services, we might conduct research on customer demographics, interests and behaviour based on the Personal Data and other information provided to This research may be compiled and analysed on an aggregate basis, and We may share this aggregate data with our Affiliates, agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes. We also use aggregate data for monetization.
  • Robusta might also use Personal Data to-
    • Better understand the needs and preferences of its customers;
    • Provide technical support if needed and respond to inquiries;
    • Deliver and enforce our Terms of Service available at https://robusta.ai/wp-content/uploads/2022/12/Robusta-End-User-License-Agreement.pdf:
    • Target and serve static and dynamic advertising. Our Services might include targeted behavioural ads placed by our third-party Affiliates and service providers in accordance with such third party terms;
    • Solicit input and feedback to improve Robusta products and Services and their content;
    • Ensure proper functioning of our products and Services;
    • Administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by us or our business partners;
    • Comply with our legal obligations, resolve any disputes We may have with the customers
    • Enforce our agreements with third parties and conduct research
    • Robusta will not retain Personal Data for longer than is necessary for our business purposes or for legal requirements.
    • In addition to the direct Service, Robusta uses Personal Data that its customer voluntary provide to:
  • Reply to customer’s request of information regarding Robusta products and Services;
  • Allow users to apply for a job through Robusta’s site
    • In all cases of Personal Data access and collection, the information provided will not be disclosed, rented, loaned, leased, sold, or otherwise voluntarily distributed to unaffiliated third parties, other to the extent set forth herein, and will be used solely for the purpose stated herein.
    • We do not collect any Personal Data regarding children. As a precondition to using the Services you must be over 18 years of age and any permitted use by your child (as parent or guardian) after providing Company with your reasonable verifiable consent shall be made solely under your supervision and control by using your device and browser, under the Terms. You must not provide us any Personal Data regarding children and if you have reason to believe that a child has provided us with their Personal Data, please contact us at the address given above and We will delete that Personal Data from our databases
  • Cross-Border Transfer, Processing and Storage of Personal Data
    • By providing any Personal Data to us pursuant to this policy, all users, including, without limitation, Users fully understand and unambiguously consent to this policy and to the collection and processing of such Personal Data abroad. The server on which the Services are hosted and/or through which the Services are processed may be outside the country from which you access the Services and may be outside your country of residence. Some of the uses and disclosures mentioned in this policy may involve the transfer of your Personal Data to various countries around the world that may have different levels of privacy protection than your country. By submitting your Personal Data through the Services, you consent, acknowledge, and agree that We may collect, use, transfer, and disclose your Personal Data as described in this policy. If you do not consent to the terms of this policy, please do not use the Services. As part of its international operations, Robusta may transfer Personal Data to its Affiliates from time to time for our legitimate business purposes.
    • Robusta transfers Personal Data to a third country only if the Data Controller or Data Processor has provided appropriate safeguards, and on condition that enforceable data subject rights and effective legal remedies for data subjects are available
    • Personal Data collected may also be processed by Robusta’s employees operating outside of the country from which you access or one of its Affiliates or vendors. This staff may be engaged in, among other things, (i) the processing of transactions and your payment details and (ii) the provision of support services.
  • Cookies
    • Robusta uses Cookies to understand and save users preferences for future visits and compile aggregate data about site traffic and site interaction so that Robusta can offer better site experiences and tools in the future.
    • The Service may send Cookies to a computer or a mobile device when a user accesses or views a Service. Personal Data contained in a Cookie may be linked to personal information for purposes such as improving the quality of Robusta’s Service, tailoring recommendations to interests, and making the Service easier to use.
    • Third party advertisers on the Services may also use, place, or read Cookies or other technologies as described below on your browser, and those practices are subject to their own policies.
    • Robusta and its service providers may also employ other technologies including
  • Cookies, which allow it to know if a certain page was visited or whether an e-mail was opened;
  • Tracking pixels, which allow Robusta or its advertising partners to advertise more efficiently and effectively by excluding our current users from certain promotional messages, identifying the source of a new installation or delivering ads to you on other websites; and
    • Our third-party affiliates and service providers may use Cookies, web beacons (pixels), and similar technologies for the purposes and under the following terms:
      • CRM management platforms, including our service provider PipeSrive, Inc., which Privacy Policy can be found at https://www.pipedrive.com/en/privacy;
      • Email marketing systems, including our service provider Inwise , which Terms of Use Policy can be found at https://www.inwise.com/terms-of-use/; and
      • Marketing platforms, including our service provider Mailchimp, which Privacy Policy can be found at https://mailchimp.com/legal/privacy/
      • Azure, which Privacy Policy can be found at https://azure.microsoft.com/en-us/overview/trusted-cloud/privacy/
    • Sharing Information with Third Parties
      • Robusta does not share Personal Data with third parties for their direct marketing purposes unless upon specific consent to such disclosure.
      • Robusta may pass Personal Data to third parties who help Robusta to maintain, support or develop Personal Data will only be given to those third parties for limited time and purpose.
      • Robusta discloses Personal Data to third parties only if it requires that such third party have in place applicable measures to protect Personal Data.
      • Robusta might also share Personal Data in the event that if it becomes involved in a reorganization, merger, consolidation, acquisition, or any form of sale of some or all of our assets, to any entity whether private or public; and/or to satisfy applicable law or prevention of fraud or harm or to enforce applicable agreements and/or their terms, including investigation of potential violations thereof.
    • Links to Third Parties’ Sites
      • Robusta may include or offer links to third party products or services. These parties should have separate and independent privacy policies, and Robusta has no responsibility or liability for the content and activities of these linked sites.
    • Consent
      • Personal Data is collected and processed by Robusta only upon specific consent of the data subjects, including the consent provided under this policy, unless another legal basis applies.
    • Rights of Data
      • Accuracy. Robusta processes Personal Data only for the purposes for which it was collected and in accordance with this policy or any applicable service agreements. We review our data collection, storage, and processing practices to ensure that We only collect, store and process the Personal Data needed to provide or improve our We take reasonable steps to ensure that the Personal Data We process is accurate, complete, and current, but We depend on our users to update or correct their Personal Data whenever necessary. Nothing in this policy is interpreted as an obligation to store information, and We may, at our own discretion, delete or avoid from recording and storing any and all information.
      • Right of Access and Rectification. You have the right to know what Personal Data we collect about you and to ensure that such Personal Data is accurate and relevant for the purposes for which We collected it. We allow our users the option to access and obtain a copy of their Personal Data and to rectify such Personal Data if it is not accurate, complete or updated. However, we may first ask you to provide us certain credentials to permit us to identify your Personal Data.
      • Right to Delete Personal Data or Restrict Processing. Robusta supports the data subjects’ “Right to be forgotten”. data subjects may request to remove their Personal Data at any time by a web request related to the GDPR rights established in the “contact us” form on the official You have the right to delete your Personal Data or restrict its processing. We may postpone or deny your request if your Personal Data is in current use for the purposes for which it was collected or for other legitimate purposes such as compliance with legal obligations.
      • Right to Withdraw Consent. You have the right to withdraw your consent to the processing of your Personal Exercising this right will not affect the lawfulness of processing your Personal Data based on your consent before its withdrawal.
      • Right of Data Portability. Where technically feasible, you have the right to ask to transfer your Personal Data in accordance with your right to data portability.
      • Right to Lodge Complaint. You also have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your Personal Data. Data subjects may request to modify their Personal Data at any time by a web request related to the GDPR rights established in the “contact us” form on the official website.
      • You may exercise the above rights by sending a request to privacy@robusta.com.
    • Social Networks
      • Personal Data may be received from social networks. Once Robusta receives the Personal Data from a social network, that Personal Data is stored and used by Robusta in accordance with this Privacy Policy and Terms of Service, and you may access and update that Personal Data as described above. Accounts created with Robusta are considered active until Robusta receives a user request to delete them or deactivate them.
      • To manage the Personal Data Robusta receives about its users from social networks like Facebook, you will need to follow the instructions at the relevant sites for updating your information and changing your privacy settings.
      • Users can request deletion of their Personal Data by dissociating or removing the Robusta application from their social network or third party service account in accordance with the instructions provided by the social network or third party service.
    • Robusta regularly reviews its compliance with this Please feel free to direct any questions or concerns regarding this policy or our treatment of Personal Data by contacting us as provided above. When we receive formal written complaints, it is the Robusta’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of Personal Data that cannot be resolved between the Robusta and an individual.
    • Changes to This Privacy Robusta may update this policy. We will notify you about significant changes in the way we treat Personal Data by sending a notice to the primary email address specified in your account or by placing a prominent notice on the Services. We encourage you to periodically review this policy for the latest information about our privacy practices.
    • If you have any questions about this policy or concerns about the way We process your Personal Data, please contact us at info@robusta.ai. If you wish to delete all information regarding your use of the Services, please contact us at: privacy@robusta.com.

Last Date Updated: July 31, 2023