Account Opening & KYC Automation with RPA
In certain periods, there is a significant increase in new account opening requests from the customers of financial services. These requests come from different channels such as email, WhatsApp, or webform and require the team to monitor all these channels.
Both the monitoring of these channels and the opening of the accounts are done manually by the employees. The data processed from these sources are also collected and processed manually.
Collecting requests, processing data, tracking the application, and reporting processes take too much time, which negatively affects customer acquisition and retention.
Automation Goals
- Reducing the time required for account opening processes and increasing customer satisfaction
- Reducing the KYC process times of incoming requests and minimizing data processing error
- Staying competitive in the market by increasing the overall customer experience
- Eliminating human error while processing sensitive customer data
Automated Account Opening & KYC
Robusta RPA deploys RPA software robots to automate the entire account opening & KYC process which is received through several communication channels. The following processes can be automated using Robusta RPA’s software robots:
- Omnichannel monitoring: Integration of all communication channels, including WhatsApp, Email, Chatbot, and Webforms to receive the necessary documents for new accounts.
- Identity Verification: Reading KYC documents using the Optical Character Recognition (OCR) function of the software robots and verification of the identity of the customer with the government site.
- Bank System Validation: Checking the banking system if the customer has a record in the system and updating the system with the details from KYC documents.
- CRM Entry: Extracting relevant information from documents and setting up a new account within CRM.
- Account Opening: Initiating and assigning all required tasks so that the operations team can open accounts within minutes.
Automation Benefits
Customer satisfaction of clients can be increased significantly, as the new account opening time is dramatically reduced and errors are eliminated.
- Reduction in new account opening time.
- Increase in the number of new accounts opened in a day.
- increase in productivity of the customer operations team.
- Reduction in resources required to perform operations.
Testımonıals
What Our Customers Say About Us
ELİF AYCAN
We developed a great partnership with Robusta, who simplified and automated some of our major workflows leading to significant efficiency increases and cost reduction. We appreciate their dedication and creativity to bringing our initiatives to life.
ROKSAN KASPİ
Robusta has proven to be a true strategic partner to our company by combining their state-of-the-art and easy to use RPA solution with a clear dedication to customer satisfaction.
TUĞÇE BALARISI
Our customers appreciate that with the Robusta Cognitive Automation RPA platform, they can get their process improvement efforts up and running in a short timeframe. And, also thanks to Robusta RPA for such extensive and structured partner training opportunities. Robusta Partner Network has enabled us to reach more customers with more suitable solutions. As a partner, we thank the entire team for their support from start to finish.
AZİZ VOLKAN KURT
We wanted to replace the cumbersome and unstable RPA product we were using. Robusta carried us over to their platform in record time, and we never looked back!
SERKAN BAL
We were looking for RPA technology that was easy to use, configure, learn, adopt, and manage. Robusta exceeded them all. They clearly stood apart from the competition in this important area, which is the main reason we picked them.
MERT ALPAYA
Robusta has been more than a RPA software vendor since we started our partnership. The entire team have been putting their hearts and souls in automatizing our processes. Robusta has already been and will be a key digitalization partner of us.
AYKUT YILMAZ
We were looking for a strategic partnership with an RPA vendor who would be capable of working with us, who would also deliver an innovative product roadmap to continue to help us in the future. Robusta clearly demonstrated its long term vision and proved that their technology would carry us into the future.
