Chatbot and RPA are two of the most popular technologies in the world of automation. However, what happens when you combine them? Before we dive in, let’s look at Robotic Process Automation, Robusta RPA, and Chatbot technology shortly.

What is Robotic Process Automation (RPA)?

Robotic Process Automation refers to using software robots to automate repetitive, rule-based tasks and processes such as data entry, validation, and extraction.

RPA robots are designed to mimic human actions, interacting with various applications, systems, and databases just like an employee would.

While RPA technology helps employees focus on higher-value activities that require creativity, critical thinking, and problem-solving skills, digital transformation leaders use it to improve operational efficiency, reduce errors, and enhance accuracy in data-intensive processes simultaneously.

RPA technology is constantly evolving, and it is mainly combined with technologies such as Artificial Intelligence (AI) and Machine Learning (ML) to enable more advanced automation capabilities, such as Cognitive Automation, Natural Language Processing (NLP), and decision-making.

What is Chatbot?

Chatbot is a software program that uses Artificial Intelligence (AI) and Natural Language Processing (NLP) technologies to communicate with users through a chat interface.

Chatbots are designed to simulate human-like conversations, and we can use them in a wide range of applications, including customer service, support, information retrieval, transactional processes, etc.

We can categorize Chatbot into two main types:

Rule-based chatbots: Rule-based Chatbots operate based on a predefined set of rules or decision trees, following a specific flowchart or script, and provide responses based on predefined conditions or triggers.
AI-powered chatbots: AI-powered chatbots use Artificial Intelligence (AI) and Natural Language Processing (NLP) technologies to understand and respond to users.

Combining Chatbot and RPA in Robusta, Its Benefits

First of all, both Chatbot and RPA technologies benefit businesses, but combining these two is a game changer. Integrating these two technologies can create a powerful automation solution that leverages both technologies’ strengths.

RPA automates repetitive and rule-based tasks, while Chatbots provide a conversational interface for interacting with users. So, RPA and Chatbots can work together to streamline processes, enhance customer experiences, and drive operational efficiency.

From a beneficial point of view, when a chatbot is combined with RPA;

RPA Processes can be triggered by a message from the user so that chatbot processes can be %100 automated.
Data collection from a user in a natural conversational mood and application of collected information in RPA Processes triggered by a user message can be done extremely efficiently.
Businesses can provide a better user experience.

It is Benefitial To Integrate, But Is It Easy To?

We can not underestimate RPA tools at that point, for sure. It’s getting much easier to integrate AI and ML technologies into RPA processes thanks to RPA tools’ interfaces. However, that brings up the terms ease of use and more straightforward applicability, so the competition between RPA tools. Robusta RPA differentiates at that point against its competitors.

Robusta provides its users with a no-code platform which makes designing processes easier, and with its BPM native design studio, it brings the term ease of use to the next level.

In addition to that, Robusta also provides AI and ML featured components such as image, text, and document classification, OCR, Chatbot, and so on embedded in the design studio. So, the AI and ML capabilities can also be used in RPA processes without coding knowledge.

In the case of Chatbot, just as designing an RPA process, Robusta chatbot technology which can be used AI powered by creating chatbot projects and teaching the intents, entities, and utterances through machine learning interface in Robusta RPA-Admin module or rule-based can be used in RPA processes by drag and drop relevant chatbot components.

Conclusion

In conclusion, Chatbot and RPA integration is a powerful and promising combination that can enhance the customer and employee experience and improve productivity and efficiency.

By leveraging the cognitive intelligence of chatbots and the automation capabilities of RPA, enterprises can streamline and optimize various tasks and processes across different functions and domains.

It can also help overcome legacy systems that lack modern APIs, enabling chatbots to access and update information from multiple back-end systems.

As AI and RPA technologies evolve and mature, we expect to see more innovative and impactful use cases of Chatbot and RPA integration soon.